You Have a Choice – The Next Generation Solution that is ready today.
QuickResponse™
QuickResponse uses open standards-based technology in a highly-integrated, simple- to-use i3-compliant system that gives PSAP call takers the freedom to focus on saving lives and ensuring first responder safety.
Our IP-based solution, QuickResponse, is Next Generation ready and features multimedia capabilities that include VoIP, text messaging, photos and videos. Most importantly, it is highly reliable, easy to use, and it is supported by 911 software experts rather than your local “telephone guy.”
With QuickResponse, we have created a scalable system that seamlessly supports centers of every size from single-seat local PSAPs to regional or statewide operations with thousands of positions.
At the heart of QuickResponse is a powerful suite of Next Generation applications that dispatch centers can leverage to improve the quality of their emergency services.
QuickAnalytics
QuickAnalytics is a gateway to preconfigured, standard and configurable graphs and reports, and provides you data on call counts, user statistics, individual and integrated PSAP information on an historical and real-time level, and other vital numbers—all through a single management dashboard.
All reports can be analyzed on screen, printed or exported to a variety of formats with a few simple keystrokes. This powerful application can be securely accessed from any computer with an Internet connection without compromising data.
Download the QuickAnalytics product sheet.
QuickMultiMedia
QuickMutiMedia is Next Gen media management that is i3 ready and able to accept communications from multiple media including video, email, IM and text. It makes it simple to manage complex inbound and outbound communications.
The expandable platform allows for further integration of evolving media streams. QuickMultimedia also has the ability to communicate permanent records with greater detail to the first responder community.
Download the QuickMulitMedia product sheet.
QuickResource
QuickResource manages vital contact information that call takers must have available immediately─such as agencies, community resources, tow truck companies, and emergency services. It also enables dispatchers to call, page or text any of these key contacts with a single mouse click.
QuickMaps
QuickMaps leverages powerful IP and satellite capabilities to give PSAPs a complete solution that identifies, manages and communicates caller location information. It is Phase II compliant for cellular call display, and enables users to access multiple detail layers, such as buildings, jurisdictional boundaries, emergency response zones and more.
QuickMaps also provides basic mapping functions found in GIS applications, including Pan, Zoom, Find Address and other essential functions. All of these advanced features enhance 911 call taking and increase ease of operations for dispatch centers.
Download the QuickMaps product sheet.
QuickRecall
QuickRecall gives call takers the ability to quickly re-listen to what a caller just said, and records all incoming calls and allows dispatchers to hear a replay multiple times on demand.
QuickACD
QuickACD provides Next Gen custom call distribution capabilities across single and multiple PSAPs, and manages heavy-volume call times more effectively through advanced functions that include seamless multimedia and multisite integration.
Download the QuickACD product sheet.
The Call-Taker’s Interface
The QuickResponse interface has been ranked by users as the most intuitive and easiest-to-use platform when compared to systems previous used.
QuickResponse integrates all of the above innovative applications into one powerful platform that is Next Gen ready and backed by our best-in-class Customer Service.
For more information on QuickResponse, take a look at our 911-Inc. QuickResponse CTI Brochure.