95% Of Our Clients Rate Us “Best in Class Customer Service.”
Customer Touch Program
Our philosophy is simple. We don’t believe customer service should be focused on fixing problems, we believe they should be focused on preventing them. We do everything we can to make absolutely sure you have a 100% satisfying customer experience.
It starts with our industry-leading customer outreach service that we call our Customer Touch Program. We place great emphasis on creating close, two-way communication between you and key personnel from our service, sales and executive team. You have our guarantee that you will be hearing from the team at 911-Inc. way beyond the purchase date to ensure your 911-Inc. systems are operating with total reliability and dependability.
Maybe that’s why we keep getting that 95% “Best In Class Customer Service” rating.
5-Tier Customer Service System
To further support our customers, 911-Inc. has developed an innovative approach to solving your technical challenges. It includes five tiers of support, with each tier progressively representing more specialized resources and involvement.
The first tier begins with 911-Inc. First Responders who are trained to meet most any challenge. However, they also have access to greater resources when needed to handle complex situations. The fifth tier is our CEO, who is always ready to become engaged with any problem if needed.
Here are a few more key facts about how our 5-tier program can quickly overcome your system challenges:
- Because our software is built on an open system, it is often easy to perform your own Tier-1 support, which saves you a lot of time and money.
- Tier-2 support entails having our certified support technicians visit you on site to service your system.
- Our certified support technicians can arrive at your location in two to four hours in any market across the U.S.
Finally, you might be surprised to know that 95% of system fixes can be performed remotely! That’s system assurance you can count on.
To learn more about how our Customer Touch Program and our 5-Tier Customer Service System, Contact Us today.